Let’s address the elephant in the room. Want to?
My site has been jacked up off and on for the past few weeks.
It worked. Then it didn’t.
Then it didn’t. And still didn’t.
And it was all totally out of my control.
The problems started when I moved to WordPress from Blogger a couple of months ago. I contacted someone who was recommended to me, and paid that person to import my content (move all my posts and stuff) as well as create a new design and host my site (if you are noncomputerey, this just means give me a place for my website to live).
And from the very start, I should have listened to my gut. Because this person I was paying was making me feel a bit uncomfortable. She was moody, opinionated, and seemed to care more about what SHE thought I needed than what I WANTED.
But I let it go. She had my money ($550–cha CHING!!!) and I just wanted to get moved without incident.
Once I was moved, my site started having issues. Sometimes it would go down, or be put in maintenance mode without warning. When I’d ask her about it (very nicely because she tends to retaliate when you push the wrong buttons) she seemed unconcerned.
Sometimes, she blamed my traffic. It was too high. She’d say that I should have told her so and so linked to me on their blog. She’d complain that one of my posts took off on Stumble Upon. But when I asked if I needed to pay her more for a private server, I was told no.
Sometimes she blamed other bloggers who shared a server with me. So and so had a giveaway. How DARE they!! So and so promoted their post on Facebook. What?! Unheard of.
And sometimes….she just threw around fancy words like plug ins and CPU and data and stuff that sounds all Jetsoney.
It finally got to the point that I realized it wasn’t getting any better. Not only was I not able to access my site, I was losing money and readers and she didn’t even care. I never received an apology, a timeline of when I could expect my blog to be back up…nothing.
Thankfully, I was finally contacted by THIS girl. Who kindly offered to help me out of the mess and get my site moved to a new server. A BIG server, with my own space and 24/7 support.
And I am so so so very grateful. Because people like that– kind people who reach out to others and offer a hand– totally cancel out all the rude, mean people that life requires us to deal with.
The point of this post is this:
I am so sorry for the problems my site has had the past two weeks. It has made me look unreliable and unprofessional and that is not who I am. I appreciate all the sweet words and messages I have gotten over the past few weeks and I really hope I haven’t lost any readers as a result of this mess.
Let this be a lesson. Go with your gut and do your homework. Hosting your site is so much more important than my little naive brain ever realized, and you need to go with a strong, professional company that promises support and satisfaction. Your site represents years and years of work, don’t leave it in the wrong hands.
Have a back up of your content. This is so so so very important. If something goes bad with your server, you need to have your work safe. Your site design is replaceable but years worth of recipes, writing, and photos are not.
Don’t take any crap. You are paying for a service. Whether your site is huge, or it’s just a small space to share with family, it is important because it is important to YOU. You aren’t owed any less than anyone else. If you are scared to ask your host or blog maintenance person for help, you are with the wrong person.
I have sent my former host an email laying out the issues I had with her. And she responded twice, as well as a few irrational late night Facebook rants directed at me. (because she’s super professional) I HAVE saved all of my correspondence with her, but hopefully I will never need it and she will disappear from my life in her big tornado of crazy. I do not wish to share her company name because my goal isn’t to ruin her. I refuse to let bad behavior from one indiviual turn me into someone I am not.
But like I said, go with your gut. Ask around before choosing a host, and go with a reputable company.
I am ready to get posting recipes again and so glad to be back!! I am in the midst of a new design (I wasn’t taking that woman’s design with me…NO THANK YOU, I WILL START FRESH) but that should be the only change you’ll be seeing from me for awhile.
Thank you so much for sticking it out!! And thanks so very much to Ari for all the help and patience during this move. She’s responsible for my site being alive on the interwebs instead of a big url of lame.
P.S. I am fast approaching 10,000 Facebook fans and I am planning a giveaway. Any ideas on what prize you’d like?